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Complaints - DDP Workshop

DDP Workshop

In the case of a complaint regarding faulty or damaged goods DDP Workshop will adhere to the following guidelines to investigate a valid claim and enable a clear and effective solution to the satisfaction of all parties.

1 - All complaints must be reported by phone within 24hrs, and made in writing within 48 hours of receipt by client.   Our couriers require reporting within 24hrs. If damage is caused in transit this allows us to claim against the courier.  If damage is reported after 24hrs of receipt of goods DDP Workshop cannot reimburse the customer any monies for damage caused by the courier.

2 - In the case of a manufacturing fault, complaints must be made in writing to DDP Workshop.

3 - Goods must be shipped back to DDP Workshop at the clients cost, for evaluation purposes. If a manufacturing fault is found to be the reason for the problem the shipping cost will be reimbursed and a new or repaired product will be sent.

4 -If a manufacturing fault is found to be conclusive DDP Workshop will replace or correct the Goods (or part in question).

5 - If a manufacturing fault is found to be conclusive and the product can no longer be repaired, or, an alternative product cannot be supplied, for whatever reason, the client will be entitled to their money back in full.

6 - If misuse of the product is found to be the reason for the fault then the customer will be notified and then the product will be held until we receive clients’ instructions.

7 - DDP Workshop can in most circumstances provide a quotation for repair or replacement of the product, if misuse of the product has been found. The client will be eligible to order and pay for this repair or replacement product on the client’s written instruction.

8 - All complaints will be dealt with fairly and documented within the DDP Workshop internal office systems for future improvements and better customer service.

If you require any further help please contact our customer service department on 01752 772123.

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